Customs & Special Services
A held consignment is a warming consignment
For most freight, a customs delay costs time. For temperature-controlled pharma, it burns through validated pack duration while the clock runs. That's why we clear with our own licensed team instead of handing your paperwork to a third party and waiting.
In-house, not outsourced
Our own licensed brokers. One team owns the freight and the paperwork, so nothing sits in a queue you can't see.
Classified correctly first time
HTS and HS classification done properly up front. Most holds are caused by a bad code, not a bad shipment.
Escalated, not just logged
If a consignment is stopped, you get a call and a plan, not a status change you have to go looking for.
What we handle
Import and export, worldwide, with local market knowledge across the STEMP network.
- Worldwide customs clearance (export & import)
- HTS (Harmonized Tariff Schedule) and HS classification
- Compliance with international regulations
- Import-export reconciliation and border crossing
- Local market knowledge in Europe within the STEMP network
- Bonded storage and pick-and-pack via our German gateway
Status Updates On Request
Ask your coordinator for a live update on any consignment: status, route, and temperature requirement, direct from the person handling it.
Electronic Data Capture
Shipment information captured electronically end to end, so the audit trail exists before anyone asks for it.
Proof of Delivery & Temperature Readout
POD and the full temperature record supplied on delivery and by email: evidence, not assurances.
Time-Specific Collection & Delivery
Booked to a window when the receiving site can only accept at a window.
Customs holding up your cargo?
We clear in-house: no third-party broker, no waiting on someone else's queue. Send us the consignment details and we'll tell you what it needs.